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October 2017

The purpose of the Credit Services Association (CSA) Quality Assurance Policy is to continuously improve the effectiveness and efficiency of the CSA learning and qualification programmes.  This will ensure that the CSA meets the needs of our learners and maximise their ability to create future learning and professional development opportunities for themselves.

The CSA aims to provide a high standard of learning and relevant sector qualifications for our learners, employers and the professional identity of our industry. In addition to providing good learning resources and using specialised tutors we ensure that the standard of training remains high and continuously improves by underpinning the work we do with a set of quality assurance and improvement arrangements. These are as follows:

1. The quality of all our training provision is assured by measuring our performance against at minimum national performance standards which includes retention and progress and completion for all learners set against at the minimum. 
2. We will carry out planned and systematic audits of our provision through gathering feedback from sponsors and learners and sampling learners work by our Internal Verifiers. 
3. The CSA will define in the form of simple written procedures the key processes that we need to get right. 
4. The CSA will produce a self-assessment report (SAR - in line with Ofsted guidelines) every year involving the CSA membership working steering group, which identifies our strengths and challenges.
5. The CSA have action plans that we address our challenges and to manage the long-term developments based on ideas from various sources. These action plans are reviewed annually by the CSA Head of Learning Development and the senior management team.
6. The CSA will carry out regular observations on our tutors delivering CSA training and suggest ways in which it could be improved. 
7. The CSA monitor the achievement rate of our learners in each qualification. We will keep records that will enable us to see trends. If it is not improving we try to find out why and identify actions. 

These arrangements are designed to complement each other and fit together to form a comprehensive and organic quality assurance and improvement process. We will endeavour to implement staff development in line with the above and to encourage the sharing of good practice, which will include promoting Health and Safety, Equality of Opportunity and Diversity.